Terms of Service

1. The agreement

These Terms of Service ("Terms") are a binding agreement between you and Venra ("we", "us") governing your use of our iOS application, website, and related services (collectively, the "Service"). If you do not agree, please do not install or use the Service.

2. What Venra is (and isn't)

Venra is an astrology app for love and connection. It computes your natal chart from the birth details you provide, delivers a daily reading and forecasts, answers questions in an AI astrologer chat, and shows compatibility between the charts of people you add.

Venra is for reflection and entertainment, not professional advice. Nothing in the app, including Ask responses, readings, forecasts, and compatibility insights, is professional, medical, legal, financial, or relationship advice. Astrology is a lens for thinking, not a prediction or a verdict. For anything serious, please consult a qualified professional.

3. Eligibility

You must be at least 13 years old to use Venra, or 16 if you are in the EU or UK. By using the Service you represent that you meet this minimum age.

4. Your account

You may sign in to save your chart and progress across devices. You are responsible for maintaining the security of the sign-in method you choose, and for the content you add to Venra, including the birth details of anyone you add to your Circle. Only add another person's birth details if you are entitled to use them.

5. Subscriptions and payments

Venra offers an optional premium subscription that unlocks deeper readings and other designated features. Subscriptions are billed by Apple through the App Store. Pricing, renewal, and refund rules are those of Apple's App Store, and we do not store or handle your payment card directly.

You can cancel anytime from your Apple ID's subscription settings. Cancellation stops future renewals; the current billing period remains active until its end. Refund requests for App Store purchases are handled by Apple Report a Problem.

6. Acceptable use

You agree not to:

• Use Venra to harass, threaten, or harm another person, including through any community features.
• Post illegal content, or content that violates another person's rights or privacy.
• Add another person's birth details without a lawful basis to do so.
• Attempt to reverse-engineer, probe, scrape, or otherwise interfere with the Service beyond what is permitted by applicable law.
• Submit content that would cause us to breach the terms of our AI service providers, for example prompts designed to extract unsafe content from the model.

We reserve the right to hide content, remove content, or suspend accounts that violate these rules. For severe or repeated violations we may permanently terminate access.

7. AI-generated content

Venra uses third-party large language models to generate Ask responses, readings, forecasts, and compatibility write-ups. AI output can be wrong, incomplete, or misleading. Do not treat it as professional advice, and please tell us if you see a response that is inappropriate.

8. Intellectual property

We own the Service, including the software, design, brand, and generated content, and grant you a limited, personal, non-transferable, revocable license to use it. You own the content you create and grant us a license to host and display it as necessary to operate the Service.

9. Your data

How we handle your data, including your birth details, is described in our Privacy Policy. You can delete your account and data from Settings inside the app.

10. Disclaimers

The Service is provided "as is" without warranties of any kind, to the maximum extent permitted by applicable law. We do not warrant that the Service will be uninterrupted, error-free, or meet every one of your needs.

11. Limitation of liability

To the maximum extent permitted by applicable law, Venra and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill arising from your use of the Service. Our total aggregate liability for direct damages under these Terms will not exceed the greater of (a) the amount you paid us in the twelve months prior to the event giving rise to the claim, and (b) USD 50.

Some jurisdictions do not allow certain liability limitations. If you live somewhere that does not, the sections that would conflict do not apply to you, and the rest still does.

12. Changes to the Service and Terms

We may update, add, or remove features from time to time. We may also update these Terms. Material changes will be announced in the app and at the top of this page. Continuing to use the Service after changes take effect means you accept the updated Terms.

13. Termination

You can stop using Venra at any time by deleting your account. We may suspend or terminate your access if you materially breach these Terms or if continued service would expose us or other users to legal or safety risk.

14. Governing law

These Terms are governed by the laws of the jurisdiction where Venra is domiciled, without regard to conflict-of-laws principles, except where mandatory consumer-protection laws of your jurisdiction apply.

15. Contact

Questions about these Terms: support@thevenra.com.